With the aid of Trio Present, the number of internal calls to the switchboard is reduced by an average of 50% while handling times for calls are reduced by an average of 30-40%. A complete system for integrated telephony, call and message management with functions such as referral, voicemail box, automatic-voice services and an advanced switchboard function. At the core of the system is an ergonomic PC-based switchboard-attendant application and a dynamic database that contains real-time information about the company’s employees. Trio Present works both in mixed-switchboard and telephone contexts and in companies that are spread out geographically. Your company can keep fixed telephony and integrate mobile and IP telephony into a single virtual telephony system. Or you can choose to convert entirely from fixed to IP or mobile telephony.
Contact information and availability in a moment
Switchboard attendants and other employees can quickly receive information about where a certain person is located, how he or she can be contacted, or who can be contacted instead. Switchboard attendants can easily attempt to coantact the person in question by means of voice messages, SMS or e-mail – all by means of a single system. Information is sorted and grouped based on needs and objectives. For example, employees can be sorted based on specific expertise. The switchboard and the presence-management system are handled in the same tool.
Some of the advantages with Trio Present:
- easy access to information frees switchboard attendants from
answering internal inquiries about telephone numbers, etc
- easy access and update of the information, anywhere, anytime
- statistics give a solid ground for staff and cost planning
- you can connect mobile phones and other external phones
to the swithcboard
Read more about Trio Present >>