Trio Agent is a user-friendly contact-center system that helps your customer-service department focus on what they do best: managing customer contacts. It represents an effective solution both for small customer-service and support departments and larger divisions within companies. Our experience is that our customers experience an average 25 percent increase in customer-service efficiency in the very year in which they implement Trio Agent.
It doesn’t matter how the customers choose to contact your customer service department - by phone, via the company’s website, e-mail, SMS, personal visit or fax - all communication is handled via an easy to use Windows client installed on the customer service department’s workstations. The system also facilitates linking ticket handling with the company’s other business systems - which, in turn, generates the potential for even better customer service.
Some of the advatages with Trio Agent
- handle different contact methods
- tool for monitoring customer queues and waiting times
- customers can access information about waiting times in the telephone queue
- customers can choose to be called back before their inquiries
have reached an agent
- set up its own so-called IVR menus, for self-service
- through skills-based routing, inquiries can be distributed to those
agents who can best respond to them
- allow ”free seating”
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